Return or Refund policy
Customer Satisfaction Is Our Highest Priority
How does this work?
Buyframez.com gives very high priority to customer satisfaction; we always make sure that we deliver what we actually promise to our value customer. At Buyframez.com we provide best support before and after purchase of product.
Buyframez.com gives 30 days warranty upon receipt and it covers regular wear on your frames and lenses. Buyframez.com will provide receive 50% store credit, if needed that can be used alongside a coupon to reduce the cost of a replacement pair.
This is all because we want add value in your life and enrich your online shopping experience.
- My order is place with Buyframez.com; But the Size does not fit me?
Buyframez.comalways give one-time free exchange in this case and select any frame that is as per your size and you are sure it will work for you.Buyframez.com helps you to find out the best size for you please go through Buyframez.com
-My order is place with Buyframez.com but I don’t like the way it looks to me.
Buyframez.com always offer free consultation which is available over the chat, call (+1-(888)-778-3179) or email (firstname.lastname@example.org) 24/7. Here you will find our representative who guides you further, round the clock. Just give us your details and we will exchange it.
- Yes my order is received from Buyframez.combut the color is not like as I see on website.
Yes Buyframez.com agree on this point in the case of few frames, the color may differ than that available on the website – it presenting of the product different background panel use in graphics which some time reflects in the pictures and color differs slightly change from the product. We recommend please make sure you check the frame details for the correct color. Buyframez.com promise to equal exchange. Forward the current pair.
-I just do not think that the price justifies the quality (frame or lenses), I do not like it.
As said earlier, Buyframez.com always give priority to customer satisfaction. Buyframez.com promise to give you the exchange pair free from our side. We can offer a free upgrade to the next level simply just call (+1-(888)-778-3179) or email (email@example.com) 24/7.
-Woops, I did it again. I cannot see through the glasses as I entered an incorrect prescription.
Buyframez.com Take care of all your prescription glasses. All we need from your side is an updated copy of your prescription issued by the eye doctor and Buyframez.com will take it from there. A free exchange from our side coming to your way!
-My order received in completely broken form, crooked or defective, what am I to do with it?
Buyframez.com is responsible for any kind of a defect in your purchase that occurred in the transit. Buyframez.com never compromise on quality of product and make sure secure shipment from our side. Simply just report your issue call (+1-(888)-778-3179) or email (firstname.lastname@example.org) 24/7 and you will get the free replacement of your order.
-I simply love my glasses but I cannot see out of them.
In the case of prescription glasses Buyframez.com is producing thousands of orders a day, the production might have made an error in adjusting the prescription to the glasses. All we need from your side is an updated copy of your prescription issued by the eye doctor and Buyframez.com after that you may sit on your couch and wait for the replacement order.
- It’s being a long time didn’t get my order yet?
Buyframez.com has very smooth delivery function which takes an average, orders for US, UK and Canada take 12-15 days in transit. And in case on international orders it may take some extra time which is up to 3 weeks in transit.
Your money is in safe hands. Buyframez.com will be more than happy to refund you in case of any dissatisfaction but conditions may apply with respect to the issue reported.
- Prescription Issue: Copy of prescription issued by the doctor is mandatory
- Warranty: Reported issues within 30 days of getting the eyeglasses
- Order Delay: Unusual delays in production or transit
- Product Issue: Verification of size, color or defect
- Company’s Error: Confirmation on the issue reported
- Promotions: Conditions apply on glasses purchased in promotions
Did we miss something?
- All lenses upgrades will be charged
- Designer glasses need to be returned back to us
Still not sure?
If you have any questions/concerns, please feel free to contact our Customer Support department over the live chat. We are available round the clock - 24/7.
Returns and Refunds: (email@example.com)